Question 1

What capabilities does Sigma Shield provide?

Accepted Answer

Sigma Shield includes endpoint protection and EDR (powered by SentinelOne), Microsoft 365 and Entra security, DNS security (powered by Cisco Umbrella), proactive threat hunting, incident response, vulnerability management, collective threat intelligence, external attack surface monitoring, dark web monitoring, managed SIEM, and penetration testing — all operated as a single managed service by our agentic 24/7 Sigma AI SOC and human analysts.

Question 2

Is licensing included with Sigma Shield?

Accepted Answer

Yes. Sigma Shield includes licensing for all the tools and services included in the platform. You only pay for the endpoints you deploy and the services you use. For Microsoft 365 and Entra security, we rely on your existing Entra and Defender licenses that you purchase through Microsoft.

Question 3

How does Sigma Shield work with our existing internal IT department?

Accepted Answer

Sigma Shield acts as a 24/7 security force multiplier for internal IT teams. We handle continuous telemetry monitoring, alert triage, and false-positive filtering. When a true positive threat occurs, we isolate the threat immediately and guide your IT team with clear, step-by-step remediation and incident response.

Question 4

What is the difference between an AI SOC and standard automated security tools?

Accepted Answer

Standard automated security tools rely on static rules that block simple files but generate high volumes of false alerts. Sigma InfoSec has developed a proprietary agentic AI SOC that investigates complex telemetry across endpoints, cloud identities, emails, and networks in seconds. It correlates related events, assigns confidence scores, auto-closes over 95% of false positives, and escalates true threats to human analysts.

Question 5

Is incident response included?

Accepted Answer

Yes. Incident response and surgical threat containment — isolating endpoints, revoking compromised Microsoft 365 session tokens, and blocking malicious domains — are included with Sigma Shield. There are no separate retainer fees and no hourly surcharges for incident containment.

Question 6

How long does it take to deploy Sigma Shield?

Accepted Answer

Deployment typically takes days, not months. Our team walks you through the onboarding process, which includes pushing endpoint agents, connecting to your Microsoft 365 tenant via API, and routing DNS traffic. You receive immediate 24/7 monitoring coverage upon completion.

Question 7

Why would cybercriminals target a small or mid-sized business with limited assets?

Accepted Answer

Cybercriminals do not target small and mid-sized businesses based on company revenue or brand visibility; they target them based on perimeter vulnerability. Attackers deploy automated internet bots that continuously crawl global IP space searching for unpatched software, exposed remote ports, and weak credentials. Because automated tools execute these scans indiscriminately, smaller organizations with generalist IT teams frequently become low-resistance targets for ransomware and credential theft.

Question 8

How can a lean IT department maintain 24/7 security without hiring specialized analysts?

Accepted Answer

Rather than spending tens of thousands of dollars monthly on dedicated internal security payroll, your team can deploy Sigma Shield as a turnkey 24/7 security force multiplier. Our agentic AI analysts automatically investigate every alert and auto-close over 95% of false positives. When a real, verified threat occurs, our human analysts take immediate containment action and interface with your IT staff to explain the findings, actions, and next steps.

Question 9

How does managed detection and response protect us against weekend or late-night ransomware?

Accepted Answer

Over 70% of ransomware attacks execute outside standard business hours—typically on weekend nights or holidays when internal IT teams are off duty. Sigma Shield operates 24/7/365 to catch off-hours threats instantly. The moment an adversary attempts lateral movement at 2:00 AM on a Sunday, our platform automatically isolates the endpoint, revokes compromised Microsoft 365 session tokens, and blocks malicious domains, stopping the attack before your staff returns on Monday.

Question 10

How does unifying security into one platform solve our tool sprawl problem?

Accepted Answer

Operating separate, disconnected tools for endpoint, identity, email, and DNS creates visibility silos that attackers exploit by moving laterally between systems undetected. Sigma Shield consolidates multiple security capabilities into a single platform, managed console, and unified bill. By correlating telemetry across your entire attack surface in real time, Shield eliminates vendor gaps and spares your team from managing a dozen disconnected portals.

Question 11

Will Sigma Shield help us pass cyber insurance renewals and compliance audits?

Accepted Answer

Yes. Cyber insurance carriers now strictly mandate continuous 24/7 detection and response, active EDR, identity protection, vulnerability management, and rapid incident response capabilities as prerequisites for coverage. Sigma Shield satisfies these requirements out-of-the-box, providing the audit-ready reports, continuous log monitoring, and documented containment protocols required to complete insurance questionnaires and meet regulatory standards.

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